By accessing this website you agree to the terms and conditions shown below:

YOUR ORDER

When you place an order for an item displayed on our website, you are making an offer of purchase to us. We will supply the goods where possible, but will not be obligated to do so. If the item is not available, or the price has changed, we will attempt to contact you in order to let you know about these changes. If this is not possible we will cancel the order. We will not substitute any item without your permission.  

DELIVERY

Standard UK delivery

Standard UK delivery carries a standard charge of £2.99. Once we receive your order we will post your items as soon as we can, usually within 1 working day subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock. All items will be standard FedEx delivery, which takes 2-3 working days. Once the package is in the hands of FedEx, they are responsible for any delays or damage. When we confirm dispatch by email you will be issued with a tracking number which can be used to follow the progress of your parcel. 

Next Day UK delivery

For a charge of £10 next (working) day delivery is available to the UK as an option at the checkout page. If the order is received by midday, it will be dispatched on the same day. In other cases dispatch will take place on the morning of the next working day.

Saturday UK delivery

The charge for this service is £20 and the item will be delivered on the first Saturday after the order is placed.

International delivery

Profile Fashion also deliver worldwide. Fixed shipping rates have already been set up for a number of countries. These rates can be found by processing your order through our checkout facility and selecting the appropriate country. Please note that for some larger, heavier or more valuable items there may be an additional postage charge depending on the destination. We will contact you before completing your order if any additional postage charge applies to your order.

If the country that you want your item posted to does not have a fixed shipping rate available please contact us and we will set this up for you. 

Please note that certain countries may require an additional payment of Custom's duties and taxes before delivery can be completed. (This is particularly the case with Brazilian Customs.) We will ensure that the shipping costs are covered by your shipping payment but any additional duties and taxes levied by Customs are to be met by the customer.

It is essential that the contact details you provide for us (telephone number and email address) are accurate should we need to contact you. In some circumstances the Custom's officials in your country may also need to contact you regarding your package and it is therefore essential that they can reliably contact you.

In addition please note that some international transactions may be subject to a currency conversion charge levied by the processing bank and that this charge shall be the responsibility of the customer.

Please note that in the case of your first order from us we are only able to deliver items to your card billing address.

RETURNS

All orders will have a returns form included. Should any item be unsuitable, the item needs to be returned with the completed form within two weeks of receipt. Before you return something you must notify us and obtain a Returns Code by emailing us at profileonline@profilefashion.com. The product returned to us MUST be in its original condition. All tags must still be attached and any relevant packaging must also be returned with the item. If a return is received without tags or packaging, or if we have any reason to believe that the item has been used, we will be unable to accept the item and will return it back to you. In the case of refunds, we will credit you via the card you originally used, minus any postage costs, and we will do this as quickly as possible. This will usually be within 7 working days (please note it may take longer than this to show on your statement). Please send all returns to: Profile Fashion, 3 Dukes Lane, Brighton, BN1 1BG, United Kingdom. It is advisable to send returned items by registered post or FedEx and keep your proof of postage certificate as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

RETURNS/EXCHANGE POLICY ON SALE ITEMS

The same as above, but the items must be received by us within 10 days.

PRIVACY POLICY

Profile takes the security of customer information very seriously, and employs strict measures to ensure the safe handling of any customer data we receive. We do not at any time disclose any customer information to third parties. Whilst using our website we will gather information from you allowing us to review our service and also for promotional purposes. From time to time we may use this information to contact you regarding any promotions or events on our website. Personal details such as an address or telephone number will be used primarily for the postage of any purchases you make from us, but may also be used to inform you of any new products or changes to our service. Cookies are used in our e-commerce store, but they are only used to track any items that you have selected.

PAYMENT

Payment can be made securely online by VISA , Mastercard, Cirrus, AMEX, and Paypal. The credit/debit card that is being used must be your own. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us payment will be made in full. 

To ensure the smooth processing of your order we ask that you place your order by the 3D Secure method, for the security of both retailer and customer. The same logic applies to AMEX's Safekey method.

SALE ITEMS

Please note that sale items are only available on the Sale section of our website unless there is a Sale period on in our stores. The Sale periods in our stores are typically in January and August. Please register for our Newsletter to receive regular updates about forthcoming Sale periods and special offers. Please note that Sale items may have been displayed in our shops and may therefore show signs of shop use.