All website orders will have a Returns Form included. Should any item be unsuitable the item needs to be returned with the completed Returns Form within 2 weeks of receiving your goods in order to receive an exchange or refund. If you wish to return an item to us you must notify us and obtain a Returns Code either by emailing us at profileonline@profilefashion.com or by calling us on 01273 727 022. This Returns Code should be written on the Returns Form in the space provided.

The product returned to us must be in its original condition with all of the original tags still attached. Any original packaging must also be returned with the item. If a returned item is received without the original tags or packaging (or if we have any reason to believe that the item has been used) we will be unable to accept the item and will return it back to you. 

Jewellery purchased through our website must be shipped back to us for a return or exchange within 3 days of receiving the item. Jewellery containing fine stones or diamonds cannot be returned. Please also note that earrings cannot be returned due to hygiene reasons. Lingerie may only be returned if unworn (or tried on for size over underwear) and must be returned in perfect condition with all tags attached. Your statutory rights are not affected.

In the case of refunds we will credit you via the card (or account) that you originally used to make your payment to us (minus any postage costs) as quickly as possible. This will usually be within 3 working days of receiving the return (although please note that the refund may take longer to show on your statement).

Please send all returns to: Profile Fashion, 3 Dukes Lane, Brighton, East Sussex, BN1 1BG. It is advisable to send returned items by registered post and keep your proof of postage as we cannot be held responsible for goods lost or damaged in transit. Please note that postal costs for returned items (including any applicable Customs charges) are the customer's responsibility and will only be reimbursed by us in the case of damaged, faulty or incorrectly supplied goods.